Listed below are the questions most frequently asked by customers. Please check here to see if there is an answer to your query, but if not then please Contact Us.
We are Spirit Holiday Rentals Ltd., a small UK-based business specialising in independent apartment rental and ski hire services for Borovets and Bansko. Over the past 3 years, we have found an increasing number of people interested solely in arranging ski or snowboard hire packages - so we created this website to serve that specific market.
The 2009/10 season will be our fourth season in Borovets.
The Big Ski Package includes full equipment hire (skis, poles and boots), but the Small Ski Package does not. The 2 packages are the same in all other respects.
Ski schools begin on Sunday and Monday - you can start on either of those days, but not any other.
Yes - all participants of group tuition are initially assessed by Borosport instructors and placed in a group appropriate to their skills.
We do not provide these services at the current time.
Borosport supply all our lift passes, equipment hire and group tuition. Borosport are the premier ski school in the resort; their equipment stock is updated every year, so most kit is either new or nearly new, and all their instructors speak English.
Equipment is collected from a hire shop inside the Rila Hotel. The equipment is then stored in the depot overnight and collected again the following morning.
See a Borosport representative immediately. If they are unable to assist you, please contact our representative in the resort (contact details will be supplied on the voucher we send you).
You are entirely responsible for the equipment while it is hired out to you. Therefore if it is misplaced or damaged Borosport will request financial compensation from you to recover/replace/repair the affected equipment. We recommend you take out sufficient insurance before travelling.
Children can ski from ages 7-11 (to qualify for child prices). Anyone aged 12 or over is considered an adult for the purposes of our prices.
We regret that equipment hire, lift passes, and ski/snowboard school are not available to children under 7. However a kindergarten is available in the Rila Hotel - it can't be pre-booked but they guarantee availability when you book on the day. The kindergarten provides some basic skiing lessons for your children, usually around an hour per day on the nursery slopes near the hotel.
You must book no later than 28 days before your first day of skiing - we regret we cannot take orders later than this, and the website just won't let you. You can book as early as you like, although there is usually a period between the end of one season and the release of prices for the next season where we probably won't be able to take your order, but the website will tell you about this at the time.
We use Google Checkout to process your payment. This is a completely independent payment system so Spirit Holiday Rentals Ltd. never have access to your credit/debit card details. If you follow the instructions provided by Google your details will be as safe as any online payment can be.
We don't have access to any of your credit or debit card details as these are processed entirely within the Google Checkout service. Spirit Holiday Rentals Ltd do store your email address and postal address for order processing and invoicing purposes. There is no link between this data and your credit/debit card details.